While the convenience of the Club was great, the ambiance is awful. The. MarriottCancun, Director of Rooms Operations at JW Marriott Cancun Resort & Spa, responded to this review Responded 11 July 2019 Dear Kenny C Thank you for taking the time to post a review about your recent stay at the Marriott Cancun Resort. Cocktails in the evening. We used the gym and spa as well - as a Club91 guest, we had spa privileges (you could use the steam room, sauna, hot/cold pools, and just relax there). After the 2 nights we are moving to an oceanfront suite at the RC for 5 nights. more, Lock in the lowest price from these sites. We were very happy with the food selections - hot breakfast with made to order eggs/omelets, fruit and pastries; lunch - lots of grilled meats, fresh tortillas, sandwiches,soup, and salads; a dinner which varied by the day (featuring food from various restaurants) and an evening dessert presentation. We enjoyed the daily food offerings. Priceline™ Guest Score [8.9 Excellent] 【 JW Marriott Cancun Resort & Spa Reviews 】 Read reviews by verified guests of JW Marriott Cancun Resort & Spa in Quintana Roo. I was promised 40,000-50,000 Marriott points for my inconvenience and suffering, which I have not received some 4 weeks later. Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation. See great photos, full ratings, facilities, expert advice and book the best hotel deals. Check prices, photos and reviews. She loved all of the "bays" and places to swim around, it was huge. This property does not participate in the Fine Hotels & Resorts program from American Express, so your booking options are limited to booki… Our bathroom had a large shower, tub, separate toilet area and the standard JW toiletries (Aromatherapy Associates). Most of the JW Marriott Cancun Resort & Spa reviews you’ll find online aren’t going to paint an accurate picture if they’re more than a few months old. DanielA12264, Front Office Manager at JW Marriott Cancun Resort & Spa, responded to this review. But let me tell you, Josephat makes a fantastic cocktail - WOW!! JW Marriott Cancun Resort & Spa Hotels in Cancún: Read reviews written by 10Best experts. The rooms are a great, looks like newly refurbished. Mr. Marino and I had a wonderful time each time we came in. 4.6 out of 5.0. The pool complex is the real standout at the JW Marriott Cancun Resort & Spa. Off peak redemptions are 40,000 points and peak nights are 60,000 points… Lunch is a soup and small sandwiches and some type of hot entree. We definitely recommend getting the club 91 experience. Club 91 Review of JW Marriott Cancun Resort & Spa Reviewed February 13, 2020 The concept of the Club 91 was very good as you paid for a particular experience and it … JW Marriott, part of Marriott International, Inc., today announced the completion of JW Marriott Cancun Resort & Spa’s highly anticipated renovation, which includes an extensive transformation to all 447 lavish ocean-facing guestrooms and suites. ... Best Cancun hotels 2019: ... J W Marriott, Cancun, Club 91 - … Choose Club 91 if an all-inclusive experience is your goal. JW MARRIOTT CANCUN Accommodations . Located at KM 14.5 within the first third of Cancun's popular (and highly touristy) Hotel Zone, the JW Marriott Cancun Resort is close to the airport and several of Cancun's attractions. Cordially,Daniel AguirreFront Office ManagerJW Marriott Cancun Resort & Spadaniel.aguirre@marriott.com998-4849600, This is the version of our website addressed to speakers of English in the United States. more, Recommended experiences in and around Cancun. I'd recommend more communication prior to the stay - I sent an email (because we needed to install a car seat in the Club91 van) and it took a week to respond which is sub-par for a hotel of this caliber. We will definitely be back. We've stayed at this JW several times and it was getting a little tired. 4.8. DEFINITELY NOT the same experience you would receive at a JW in the States.....very disappointing-AND my toe still hurts & black/blue. He was amazing. One day churros. Some more cozy options in the bar area. The renovation has refreshed it and made it worth staying again. I was thanked for my Marriott status and was given the choice of several amenities, including snacks delivered or continental breakfast in one of the restaurants. Thank you for your patience.It was a great pleasure hosting you, hoping we have the opportunity to welcoming you back on your future travels to the Mexican Caribbean. The hotel’s evolved Mayan influences provide guests with the ultimate luxury experience in the Mexican Caribbean . Employees continue to be friendly and helpful and the large variety of restaurants is nice. We never had to visit the front desk as they made our reservations and helped us with any needs. The equipment was high end and well maintained. The pizza restaurant was great for our son.It’s a mega hotel which is just not for me, 2 nights was plenty before we moved further to Tulum. Points people rejoice: The Hyatt Ziva Cancun fully participates in the World of Hyatt program, allowing you to earn and redeem points for stays. Avoid hidden costs with transfers and a buffet lunch included in the price. Some more cozy options in the bar area. hotel within a hotel). Cold beer available at lunch, wine and cocktails in the evening. Now, that was truly special. However, the Hyatt Ziva isn’t officially aligned with a World of Hyatt category, as there’s a separate award chartfor stays at the chain’s all-inclusive resorts. We stayed for 2 nights in a Club 91 room so we had access to all of the food and drink presentations. This is the version of our website addressed to speakers of English in the United States. As a Bonvoy gold member, we have been granted a late check out which was appreciated. We do not need But I have been to other Cancún hotels and this was the cleanest!More. Highlights . Tons of loungers and good service. We stayed there one night at the end of our trip in the Yucatan, and it was a very pleasant experience. It was very busy when we arrived and a challenge for the lounge staff to keep up - they may want to consider more staff during times like spring break. Jorge at the pool helped us get set up a few times and we also had great service poolside from Sergio, Julio, Javier and Marco (restaurant manager). At the JW’s Spa, families can relax in a three-level, 35,000-square-foot facility furnished with 17 treatment rooms, a sauna, steamroom and lots of Mayan herbal inspired treatments. While the convenience of the Club was great, the ambiance is awful. I believe it’s worthwhile to upgrade. It was very sterile. Marriott | Marriott Bonvoy - JW Marriott Cancun, Mexico [Master Thread] - Thanks for the info. The property features 447 ocean-facing guestrooms and suites. We stayed for 2 nights in a Club 91 room so we had access to all of the food and drink presentations. Excellent and friendly service combined with five food events daily and an open bar from 6 to 10 make this a stand out value. Thank you to Marco Calderon and Yosaphat for taking great care of us! Great Marriott property right on the beach. Guests can also enjoy a … Now that the Club and Club level rooms have been renovated this is once again a great value. JW Marriott Cancun Resort & Spa is ranked by U.S. News as one of the Best Hotels in Cancun for 2020. It felt very institutional. I reported the incident to the bar staff at the adult pool area. And the introduction from Carolina of Aquachile blew our minds and taste buds. The floors in the hotel lobby & pool restrooms are marble; BEWARE: I used the ladies room at the adult pool and slipped on the marble floor(I was dry, floor was wet from previous occupant). I had the absolute best creme brûlée there. Off-peak rates begin at about $150, but rates rise to $400 and above during busy periods like spring break and winter holidays. all friendly and extraordinary helpful with a special shout out to Yazim and Marco. Dinner is more soup, a small entree, ( one night a very good fish)and rice, beans, mixed vegetables. Overall, Crosby Street Hotel ranks significantly better than The Mark. Marriott | Marriott Bonvoy - JW Marriott Cancun, Mexico [Master Thread] - Originally Posted by theOtherHolmes Yea Titanium so would have breakfast anyway (not sure if the same as club 91). Thank you JW Marriott and Club 91 for an unforgettable experience! I did a massage which was good but not as much pressure as I like. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Reserve a luxury escape at JW Marriott Cancun Resort & Spa. THANK YOU!! JW Marriott Cancun Resort & Spa: Club 91 - Read 437 reviews, view 828 traveller photos, and find great deals for JW Marriott Cancun Resort & Spa at Tripadvisor. Let me say the staff is friendly. 95% of guests recommend this hotel . I have left messages at the hotel, with no response. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Inspired by the great pyramid of Kukulcán, the executive club lounge labelled Club 91 is an exclusive haven of luxury. :Louis is still king of the kitchen and the new staff are. They did find me a banana upon request. Ratings: Staff [9.2] - Cleanliness [9.3] - Location [9] JW Marriott Cancun Resort & Spa: Rude agent at Club 91 - See 379 traveler reviews, 729 candid photos, and great deals for JW Marriott Cancun Resort & Spa at Tripadvisor. Instead of checking in downstairs, you are taking upstairs to the Club (14th) floor to check in. We met several other nice families at the pool and people would pass along their water toys as they were leaving the hotel, which was super nice. 4.8. The renovation has made this hotel even better. No snacks (even when requested) like mixed nuts, pretzels, some sort of candy. Not heavy drinkers, a glass of wine per day, we would go to Walmart and get a bottle or two if not included in stay. Is this a place or activity you would go to on a, Are the prices for this place or activity, Is this a must-do if you are traveling with a, Is this a romantic place or activity that you would suggest for, Is this a place or activity you would suggest for, Is this attraction a good place to visit on a, Blvd Kukulkan, Km 14.5 JW Marriott Cancun Resort and Spa, Cancun Mexico, Sous Chef Gonzalo Ruiz and Banquet Chef Guadalupe Monterroza were the kings of the kitchen!!! JW Marriott Cancun Resort & Spa vs The Ritz-Carlton, Cancun. In my opinion Club 91 is not worth the additional cost. The JW Marriott Cancun Resort & Spa is located in the heart of Cancun with all the other resorts in town. The lounge staff is the best - Yasmin, Josephat, Walter and Mayte all made our stay so nice. Our room wasn't ready on arrival (late afternoon) which was a little challenging after a long day of travel. Please choose a different date. Benefit from the historical knowledge of your guide as you explore the Maya ruins and colonial city, then cool off with a swim in the cenote’s fresh waters. Some were great, some were lackluster, as to be expected. We also had a decent size lanai with a view of the beach. I've seen complaints in some reviews from guests who expected to get complimentary lounge access, but the hotel is very clear that you must book the Club floor to have access (i.e. Amazing coffee, food and snack presentations all day, plus Francisco and Marco at the bar- wowww, the best drinks we've ever had! JW Marriott Cancun Resort & Spa details: Find a lifetime of recollections at the JW Marriott Cancun Resort and Spa. What else could the hotel to do to improve? Service . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Crosby Street Hotel ranks #1 in New York City with approval from 22 reviewers like BlackBook, Jetsetter and Gayot. Like the Ritz-Carlton Cancun, Marriott’s other, nearby flagship property, the JW Marriott Cancun Resort & Spa rates Five Diamonds from AAA. Thank you so much to the ladies and gentlemen of Club 91. JW Marriott Cancun Resort & Spa offers transfers from the airport (fees may apply). Guest reviews. Located on the 14th and 12th floors of the JW Marriott Cancun Resort & Spa, Club 91 guests experience exclusive privileges and a lavish array of world-class amenities. Adults Only and Adult Friendly Resorts Cancun, Hotels near Cancun Airport Transportation, Hotels near (PCM) Playa Del Carmen Airport, Surfing, Windsurfing & Kitesurfing in Cancun, La Isla Shopping Village: Tickets & Tours‎, Xoximilco Cancun by Xcaret: Tickets & Tours‎, Zona Arqueologica El Rey: Tickets & Tours‎, El Parque de las Palapas: Tickets & Tours‎, Puerto Cancun Marina Town Center: Tickets & Tours‎. Dear 226cyndif,Thank you for sharing your valuable feedback regarding your recent stay at our resort. 216 reviews of JW Marriott Cancun Resort & Spa "Over the past several years, my wife and I have had the opportunity to stay at both the JW Marriott and the Casa Magna. The breakfast was amazing, the infinity pool is great, the beach was clean. It felt very institutional.The rooms were clean, modern and large. First, Marco was the best! Access to all of the ocean to other Cancún Hotels and this was cleanest. 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